Terms & Conditions

These Terms and Conditions (“Agreement”) apply to all services provided by Aura Aesthetics Clinic. By accessing or using any services provided by Aura Aesthetics Clinic, you agree to be bound by this Agreement.

Aura Aesthetics Clinic provides medical aesthetics services, which may include injectable treatments, skin rejuvenation treatments, and other cosmetic treatments as determined by Aura Aesthetics Clinic in its sole discretion. The services provided by Aura Aesthetics Clinic are intended for adult patients only.

Treatment Plan and Pricing

Aura Aesthetics Clinic will provide each patient with a customised treatment plan, which may include multiple treatments over time. The pricing for each treatment will be provided to the patient prior to treatment and may be subject to change at Aura Aesthetics Clinic’s sole discretion.

Payment

Payment for all services is due at the time of service unless otherwise agreed in writing. Aura Aesthetics Clinic accepts cash, credit/debit cards, and bank transfers. Any unpaid balances may be subject to collection efforts and legal action.

Appointments

Aura Aesthetics clinic strive to provide a professional service at competitive prices and request that patients attend on time to all appointments.

Appointments and Deposit

To secure any appointment, a deposit from £25-£45 is required depending on which skin service is selected and £50 for any services with Dr Yasmin:

  • This deposit is redeemable against treatments within 2 months of your consultation date.
  • Deposits are non-refundable if you fail to attend your appointment or choose not to go ahead with treatment for personal reasons.
  • If at least 48 hours’ notice is provided to reschedule, the deposit may be held on your account for future use.
  • Deposits and payments cannot be transferred to another person’s account under any circumstances.
  • If you fail to attend a consultation and wish to rebook, an additional deposit will apply.

Cancellation, failure to arrive for appointments and late arrival

  • You must give a minimum of 48 hours’ notice to cancel or reschedule an appointment. Failure to do so will result in forfeiting your deposit.
  • Missed appointments will also result in the deposit being forfeited.
  • Any patient who has pre-purchased a course of treatment will forfeit one treatment from their course if they fail to comply with the above terms.
  • Cancellations and rescheduling can only be made by telephone to the clinic during office hours (Tuesday to Saturday), via our direct messages on Instagram or our Business Whatsapp line on: 07822010753. Out-of-hours messages are not accepted.
  • Appointments cannot be rescheduled online within the 48-hour notice period.

Courses

All pre-paid courses are non-refundable and valid for 12 months from the date of purchase. Treatments within a course must be taken within this period.

Refunds and Exchanges

  • All sales are final. Aura Aesthetics Clinic does not offer refunds or exchanges on any products or services, including but not limited to treatments, gift vouchers, packages, and prepaid courses.
  • We use professional, medical-grade skincare products. For hygiene and safety reasons, these cannot be returned or refunded once purchased.

Risks and Side Effects

Patients acknowledge that there may be risks and potential side effects associated with medical aesthetics treatments. Aura Aesthetics Clinic will provide each patient with information about potential risks and side effects before treatment, and patients are responsible for asking any questions they may have.



Zero Child Policy

At Aura Aesthetics Clinic, the safety and comfort of our clients, staff, and visitors are our top priorities. For this reason, we enforce a zero child policy during all appointments and throughout the clinic. This policy ensures a safe, secure, and professional environment where our practitioners can provide the highest level of care without distractions or risks. We appreciate your cooperation in maintaining a serene clinic atmosphere.

Privacy

Aura Aesthetics Clinic is committed to protecting the privacy and confidentiality of patient information. All patient information is handled in accordance with applicable data protection laws.

Feedback

We welcome all feedback, whether positive or constructive, to help us improve our service. Feedback can be given verbally, by email, or by calling the clinic.

Liability

Aura Aesthetics Clinic and its employees will not be liable for any direct, indirect, incidental, special, or consequential damages arising from or related to the use of its services.

Governing Law

This Agreement is governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Changes to Terms and Conditions

Aura Aesthetics Clinic may revise this Agreement at any time by updating it on https://auraaestheticsclinic.com/terms-conditions/. By using the services provided by Aura Aesthetics Clinic, you agree to be bound by the current version of this Agreement.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@auraaestheticsclinic.com.